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Business & Management

Business Management Classes

Communication Strategies 03/11/2020 - 03/11/2020 $275.00

Effective communication skills are fundamental to success in many aspects of life. Statistics point to the fact that approximately 85% percent of our success in life is directly connected to our communication skills. That means no matter how determined, how dedicated, or how highly educated someone is, they still have a low probability of success without the right communication skills. This one-day workshop is designed to help you improve your interactions with people in the workplace and at home. If you struggle to find that middle ground between being too aggressive or too passive, or perhaps need to enhance your ability to handle difficult situations without being manipulated, then this workshop is for you!

You will learn:
How to identify common communication problems
Develop skills on how to ask questions so that you gather the most important information needed
Identify what your non-verbal messages are telling others
Learn established practices aimed at listening actively and empathetically to others

While learning about the five approaches to relationships, you will also master how to create a professional image for yourself, learn how to firmly stand your ground when saying “no” and discover the 10 commandments of positive relationships.

Class Times:

Wed Mar 11 2020 08:00 AM - 5:00 PM

Conflict Management Option 1 02/19/2020 - 02/19/2020 $275.00

There is not a team in the world that doesn’t experience conflict. Whether in a sporting or a business arena, on a personal level or professional level, conflict comes in all shapes and sizes. Sometimes you see it coming and sometimes it just blows up out of nowhere. We all experience it. Conflict is normal. It is how we handle or manage the conflict that makes a difference. Critical to resolving any conflict is the ability to develop an understanding of, and a trust in, shared goals. It requires openness, discipline, and creativity. Showing respect for others enables people to work towards a mutual goal.

Over the course of this class you will:
Understand what conflict is and how it can escalate
Recognize the five most common conflict resolution styles and when to use them
Learn ways to increase positive information flow through non-verbal and verbal communication skills Develop effective techniques for intervention strategies
Learn how to strengthen staff trust and morale
Become more confident in your ability to manage conflicts to enhance productivity and performance Learn seven steps to ironing things out

It is essential for us to accept conflict in order to have healthy relationships. When we learn to react to conflict using effective conflict resolution processes we get the courage to deal with it without hesitation

Class Times:

Wed Feb 19 2020 08:00 AM - 5:00 PM

Conflict Management Option 2 04/30/2020 - 04/30/2020 $275.00

There is not a team in the world that doesn’t experience conflict. Whether in a sporting or a business arena, on a personal level or professional level, conflict comes in all shapes and sizes. Sometimes you see it coming and sometimes it just blows up out of nowhere. We all experience it. Conflict is normal. It is how we handle or manage the conflict that makes a difference. Critical to resolving any conflict is the ability to develop an understanding of, and a trust in, shared goals. It requires openness, discipline, and creativity. Showing respect for others enables people to work towards a mutual goal.

Over the course of this class you will:
Understand what conflict is and how it can escalate
Recognize the five most common conflict resolution styles and when to use them
Learn ways to increase positive information flow through non-verbal and verbal communication skills Develop effective techniques for intervention strategies
Learn how to strengthen staff trust and morale
Become more confident in your ability to manage conflicts to enhance productivity and performance Learn seven steps to ironing things out

It is essential for us to accept conflict in order to have healthy relationships. When we learn to react to conflict using effective conflict resolution processes we get the courage to deal with it without hesitation

Class Times:

Thu Apr 30 2020 08:00 AM - 5:00 PM

Customer Service in the 21st Century Option 1 01/28/2020 - 01/28/2020 $275.00

This course traces the changes of Customer Service as we currently know it and redefines its current evolution into the Customer Experience." Management and employees must now understand and visualize the entire customer experience, regardless of your organization's product, brand or service. Customer Experience includes all departments and channels within the organization, identifies every customer interaction, touchpoint, and allows us to improve our responses in order to effectively advance the overall Customer Experience and the organization's bottom line.

During this Course you will:
• specifically define your organization's customers
• explore the components of the Customer Experience
• develop Customer Experience goals
• create a Customer Journey Map
• examine Customer Experience metrics

Class Times:

Tue Jan 28 2020 08:00 AM - 5:00 PM

Customer Service in the 21st Century Option 2 04/15/2020 - 04/15/2020 $275.00

This course traces the changes of Customer Service as we currently know it and redefines its current evolution into the Customer Experience." Management and employees must now understand and visualize the entire customer experience, regardless of your organization's product, brand or service. Customer Experience includes all departments and channels within the organization, identifies every customer interaction, touchpoint, and allows us to improve our responses in order to effectively advance the overall Customer Experience and the organization's bottom line.

During this Course you will:
• specifically define your organization's customers
• explore the components of the Customer Experience
• develop Customer Experience goals
• create a Customer Journey Map
• examine Customer Experience metrics

Class Times:

Wed Apr 15 2020 08:00 AM - 5:00 PM

Employment Law 05/13/2020 - 05/13/2020 $215.00

This class will explain key pieces of legislation with which an organization must comply. Being aware and staying on top of compliance throughout the company is a significant responsibility. As managers and key HR professionals, we must realize the role that we play in ensuring the rights and interests of both employees and the organization.

This session will supply you, or your staff in those roles, with the tools necessary to: recognize potential legal hazards; navigate lawfully through employee relations when such situations arise; and make quick, responsible decisions that shield your business from legal action.

This class will cover five main topics:
Federal EEO Legislation
The EEOC and Affirmative Action
Compensation and Benefits Legislation
Other Federal Employment Laws
Employee Handbooks

Class Times:

Wed May 13 2020 08:30 AM - 3:30 PM

Foundations of Management 03/25/2020 - 03/25/2020 $275.00

Anyone can be a boss. But it takes a special person – someone dedicated, inspired and willing to put in the time it takes to master all the necessary skills required to be effective in management. Simply stated, managers are responsible for getting the work done, as well as for inspiring and leading their teams. Dealing with the daily obstacles managers encounter isn't easy, but it doesn't have to lead to discouragement.

In this workshop you will:
· Develop a practical framework for understanding management and human resource issues including
best practices
· Apply motivational models to problems regarding employee motivation and job design
· Improve communication by identifying others' assumptions and behaviors
· Learn to choose the most effective behavior for both short and long-term results
· Consider the effects of management decisions on the organization, employees, friends, peers, as
well as families
· Increase the quantity and quality of work output
· Learn how to motivate employees in a conducive work environment and create an astounding team

Class Times:

Wed Mar 25 2020 08:00 AM - 5:00 PM

Foundations of Management Option 2 05/11/2020 - 05/11/2020 $275.00

Anyone can be a boss. But it takes a special person – someone dedicated, inspired and willing to put in the time it takes to master all the necessary skills required to be effective in management. Simply stated, managers are responsible for getting the work done, as well as for inspiring and leading their teams. Dealing with the daily obstacles managers encounter isn't easy, but it doesn't have to lead to discouragement.

In this workshop you will:
· Develop a practical framework for understanding management and human resource issues including best practices
· Apply motivational models to problems regarding employee motivation and job design
· Improve communication by identifying others' assumptions and behaviors
· Learn to choose the most effective behavior for both short and long-term results
· Consider the effects of management decisions on the organization, employees, friends, peers, as well as families
· Increase the quantity and quality of work output
· Learn how to motivate employees in a conducive work environment and create an astounding team

Class Times:

Mon May 11 2020 08:00 AM - 5:00 PM

Problem Solving & Decision Making 03/18/2020 - 03/18/2020 $275.00

There is a simple method for systematically solving problems. By solving problems in an orderly way, you can significantly increase the power of your belief that the situation does have a solution. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible choice and then implement it.

This workshop will help you to find sustainable solutions and learn new, creative ways to approach problem solving. Unless you live in total isolation, you are, by necessity, involved with problem solving and decision making. By embracing diversity of thought and by understanding your problem solving style, you can expect better results in finding effective solutions once you have completed this workshop.

Class Times:

Wed Mar 18 2020 08:00 AM - 5:00 PM

Public Speaking: Presentation Survival Skills 02/13/2020 - 02/13/2020 $275.00

A great presenter has two unique qualities – dynamic skills and personal confidence. This confidence comes from knowing what you want to say and being comfortable with your Communication skills and style.

In this workshop, you will master the skills that will make you a better speaker and presenter. You will study the benefit of learning how to identify ways to gain rapport with your audience; learn techniques to reduce nervousness and fear; recognize how visual aids can create impact and attention; develop techniques to create a professional presence; learn different ways to prepare and organize information; and prepare, practice, and deliver a short presentation.

Acquire these principles, mix them up with your own unique style and your presentations are sure to be dynamic!

Class Times:

Thu Feb 13 2020 08:00 AM - 5:00 PM

Team Building: Developing High Performance Teams Option 1 02/11/2020 - 02/11/2020 $275.00

Do your employees need to learn how to work together? High performance teams are regarded as a tight-knit group, focused on the goals of an organization that have supportive processes in place which enable any team member to overcome any barriers to achieve the ultimate goal. With that in mind, this class is designed to give support to participants by using tools, exercises, assessments and real world examples. Learn to conquer the dynamics hindering your group from becoming a high performance team. Get optimal results from this course when your whole team attends! The process for building high performing teams can be challenging but the benefits of a truly aligned team who understand their purpose in the organization is well worth the effort and investment.

Class Times:

Tue Feb 11 2020 08:00 AM - 5:00 PM

Team Building: Developing High Performance Teams Option 2 05/20/2020 - 05/20/2020 $275.00

Do your employees need to learn how to work together? High performance teams are regarded as a tight-knit group, focused on the goals of an organization that have supportive processes in place which enable any team member to overcome any barriers to achieve the ultimate goal. With that in mind, this class is designed to give support to participants by using tools, exercises, assessments and real world examples. Learn to conquer the dynamics hindering your group from becoming a high performance team. Get optimal results from this course when your whole team attends! The process for building high performing teams can be challenging but the benefits of a truly aligned team who understand their purpose in the organization is well worth the effort and investment.

Class Times:

Wed May 20 2020 08:00 AM - 5:00 PM

Need Training?

We are a primary training provider for the Louisiana Incumbent Worker Training Program (IWTP) and a training provider under the Small Business Employee Training Program (SBET).

Through these programs you can get training for your employees — for free.